Privacy Policy
Effective Date: 26 March 2026
Hello Storm Creative (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website https://hellostorm.co.uk (the “Service”) and the rights you have in relation to your data.
By using our Service, you consent to the collection and processing of your information as described in this Privacy Policy.
Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Any other information you voluntarily provide (for example, when submitting enquiries or testimonials)
We may also automatically collect certain non-identifiable information about your use of the Service, such as IP addresses, browser type, pages visited, and interactions with the website.
How We Use Your Information
We use your personal information for the following purposes:
- Providing support and responding to enquiries
- Administering your orders or requests
- Publishing testimonials (with your consent)
- Improving our website and services through analytics
We will only use your information for purposes beyond those listed above if we have obtained your explicit consent or if required by law.
Legal Basis for Processing
Under applicable law (including the UK GDPR), we rely on the following legal bases to process your personal data:
- Consent: Where you have provided consent for specific purposes, such as marketing communications or cookies.
- Contractual necessity: Where processing is necessary to provide services you have requested.
- Legitimate interests: For website analytics, fraud prevention, or improving our services, provided it does not override your privacy rights.
- Legal obligation: Where we are required to process information to comply with the law.
How We Share Your Information
We will not sell your personal information. We may share your information in limited circumstances, including:
- With service providers who process data on our behalf, such as analytics platforms. They are only permitted to use your information to provide the services we request and must comply with data protection laws.
- Legal or regulatory reasons: To comply with a legal obligation, respond to legal claims, or protect the rights, property, or safety of Hello Storm Creative, its users, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business.
Cookies and Tracking
We use cookies and similar technologies to improve your experience. These include necessary, preferences, analytics, and marketing cookies.
Cookies (other than strictly necessary ones) are only used if you give consent via our cookie banner. For full details, please see our Cookie Policy.
Retention of Your Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, typically 90 days to 2 years after you stop using our services.
Certain information may be retained longer to comply with legal obligations, prevent fraud, or enforce our rights. Aggregated or anonymised information may be retained indefinitely.
Your Rights
Depending on applicable law, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent where processing is based on consent
- Receive a copy of your data in a portable format
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at info@hellostorm.co.uk.
You may also opt-out of marketing communications at any time by emailing us. Please note that if you withdraw consent for required processing, you may not be able to access certain services.
Security
We take reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted through the Service.
International Transfers
If we transfer your personal information outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards in accordance with applicable law.
Children’s Privacy
Our Service is not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We recommend reviewing this page periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we process your personal information, you may contact us at info@hellostorm.co.uk.